E-COMMERCE POLICIES

The following is a comprehensive list of our policies and procedures regarding use of our e-commerce website.

• Every time an order is placed online by clicking "Submit" on the checkout page, an order confirmation will be sent to the user. If you do not receive the e-mailed order confirmation within 20 minutes, please check with your IT administrator or call our client services department at (708) 478-1000.
• All west coast and Midwest orders received after 5PM central time will be processed the following business day. All east coast orders placed after 4PM central time will be processed the following business day, as well.
• Orders are fulfilled immediately. There is a five minute window where an order can be canceled by calling our client services department at (708) 478-1000. Upon fulfillment, orders can only be returned at the customer's expense with a return merchandise authorization (RMA) number associated with it. You may submit a RMA request through this website or by calling our client services department at (708) 478-1000.
• Any order errors resulting from the Next Day Toner website, including, but not limited to, wrong product number, wrong description or inaccuracies will be covered by Next Day Toner 100 percent. Any items ordered incorrectly by the customer, may require a 20 percent restock fee. Please contact your sales representative to see if a restock applies to your situation.