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RETURNS

NON-DEFECTIVE PRODUCT RETURNS

OEM Toner

If you purchased an OEM toner from Next Day Plus, you may return it within ninety (90) days from the date of invoice for credit. All products must be in re-sellable condition to be eligible for credit. Opened or unsealed boxes are considered used and not returnable. All returns must have a return merchandise authorization (RMA) number associated with the product which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com, or filling out the defective/return form under your "My Account" tab. All products must be packaged in a protective outer box. The customer is responsible for returning the approved items to the Next Day Plus warehouse and for all associated shipping and/or handing costs. Please note that special orders may not be eligible for return or may require a restock fee of up to twenty (20) percent.

MSE branded Compatible Toner

If you purchased a MSE brand compatible toner from Next Day Plus, you may return it within one (1) year from the date of manufacture for credit (contact Client Services to determine the date). All products must be in re-sellable condition to be eligible for credit. Opened or unsealed boxes are considered used and not returnable. All returns must have a return merchandise authorization (RMA) number associated with the product which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com, or filling out the defective/return form under your "My Account" tab. All products must be packaged in a protective outer box. The customer is responsible for returning the approved items to the Next Day Plus warehouse and for all associated shipping and/or handing costs. Please note that special orders may not be eligible for return or may require a restock fee of up to twenty (20) percent.

Non-MSE Compatible Toner

If you purchased a non-MSE brand compatible toner from Next Day Plus, you may return it within ninety (90) days from the date of invoice for credit. All products must be in re-sellable condition to be eligible for credit. Opened or unsealed boxes are considered used and not returnable. All returns must have a return merchandise authorization (RMA) number associated with the product which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com, or filling out the defective/return form under your "My Account" tab. All products must be packaged in a protective outer box. The customer is responsible for returning the approved items to the Next Day Plus warehouse and for all associated shipping and/or handing costs. Please note that special orders may not be eligible for return or may require a restock fee of up to 20 percent.

Printers

All sales on printers are final. Please contact your Account Executive or the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdaytplus.com, or filling out the defective/return form under your “My Account” tab with any questions.

Shipping Errors

All shipping errors should be reported within twenty-four (24) hours of delivery to the Next Day Plus Client Services team at (888) 928-6637, by emailing the department at returns@nextdayplus.com or filling out the defective/return form under your “My Account” tab. Next Day Plus will work diligently with you to correct these errors.

Product Damaged In Transit

In the unfortunate event you receive a box that has been clearly damaged in transit, please contact the Next Day Plus Client Services team immediately for further instructions at (888) 928-6637, emailing the department at returns@nextdaytplus.com, or filing out the defective/return form under your “My Account tab”. Please retain all original wrappings and packaging unless informed otherwise.

DEFECTIVE PRODUCT RETURNS

OEM Product

In the unfortunate event that you receive a defective OEM item, Next Day Plus will replace the item free of charge if reported within ninety (90) days of invoice. All defective items must have a return merchandise authorization (RMA) number associated with the product, which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com, or filling out the defective/return form under your "My Account" tab. All products must be packaged in a protective outer box. OEM products are sold with the manufacturer's equipment warranty. Next Day Plus makes no warranty and will assume no liability for damages resulting from the use of any OEM supplies in any equipment. Due to regulations outside of Next Day Plus control, there are certain manufacturers that have special rules regarding defective product returns. Please see the “Special Notes” section to determine if your product falls into this category.

MSE branded Compatible Product

In the unfortunate event that you receive a defective MSE compatible item; Next Day Plus will replace the item free of charge if reported within three (3) years of the manufactured date (Contact Client Services to determine that date). All defective items must have a return merchandise authorization (RMA) number associated with the product, which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com or filling out the defective/return form under your "My Account" tab.

Non MSE-Compatible Product

In the unfortunate event that you receive a defective compatible item, which is not manufactured by MSE, Next Day Plus will replace the item free of charge if reported within ninety days from the invoice date. All defective items must have a return merchandise authorization (RMA) number associated with the product which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com or filling out the defective/return form under your "My Account" tab.

Remanufactured Fusers & Parts

In the unfortunate event that you receive a defective remanufactured fuser or part, Next Day Plus will replace the item free of charge if reported within ninety (90) days of invoice date. All defective items must have a return merchandise authorization (RMA) number associated with the product, which can be obtained by contacting the Next Day Plus Client Services department at (888) 928-6637, emailing the department at returns@nextdayplus.com or filling out the defective/return form under your “My Account” tab.

HP Printers (New or Factory Recertified)

In the unfortunate event that an HP printer fails to operate after removal from the box, please call HP Tech Support at (800) 544-9976 to attempt to resolve the issue. A Case Number will be assigned for all inquiries by HP Tech Support. If HP Tech Support approves a replacement unit, please contact the Next Day Plus Client Services department at (888) 928-6637 with the HP Case Number for further instructions. All printers must be returned in their original manufacturer packaging.

HP Printers (Refurbished)

In the unfortunate event that a Refurbished HP printer fails to operate after removing from the box, please contact the Next Day Plus Client Services department at (888) 928-6637 for troubleshooting and further instructions.

Non-HP Printers

In the unfortunate event that a non-HP printer fails to operate after removing from the box, please contact the manufacturer’s technical support toll-free number listed in the printer’s instruction manual. The manufacturer will provide details on all necessary next steps.

**Special Notes**

If a product is received at the Next Day Plus warehouse without an approved RMA, you will be notified within twenty-four (24) hours and will need to respond within five (5) business days. If no response is given to Next Day Plus, the product will be disposed of and no credit will be issued. In addition, if an incorrect item is received at the Next Day Plus warehouse under an approved RMA, you will be notified within twenty-four (24) hours and will need to respond within five (5) business days. If no response is given to Next Day Plus, the product will be disposed of and no credit will be issued.

If a RMA is issued but the return is not received at the Next Day Plus warehouse within two weeks, the RMA will be closed and voided. All defective products must be received at the Next Day Plus warehouse within two weeks from the date of RMA issuance or the replacement will be charged at the full price. Next Day Plus will grant credit for returns only if the product and the packaging are in re-sellable condition. For non-defective returns, a credit memo will be issued to your account and mailed within ten (10) business days once the item is received at the Next Day Plus warehouse and approved. Cash, check, and credit card refunds are not available. All credits are issued to the customer account and will be voided if not used within six months of the issue date.

Due to regulations outside of Next Day Plus control, the following manufacturers have special rules for returns:

Belkin Supplies: Please call 1-800-223-5546 and choose extension 2561.
Bottled Copier Toner Supplies: Not Returnable. All sales are final.
Canon USA Supplies: Please call 1-800-828-4040
Exabyte Supplies: Please call 1-760-305-5517.
TDK Brand Media Supplies: Please call 1-800-285-2783.
Imation Media Supplies: Please call 1-800-351-8186.
Memorex Media Supplies: Please call 1-877-363-6673
Tandberg Supplies: Please call (303) 417-7792.
Xerox Monochrome Laser, Legacy, Phaser, WorkCentre and Personal Printers: Please call 1-800-835-6100. Choose prompt 1, and then prompt 1 again.