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Shipping Questions

Q: Where can I receive next day service?
A: We offer next day service in the continental United States. (Service to Alaska, Hawaii, and some areas may take two business days.)
Q: What companies are used for shipping?
A: Next Day Plus utilizes the United Parcel Service (UPS). This is in an effort to give all our clients next day service nationwide.
Q: When will I receive my order?
A: If ordered before 5 PM CST, you will receive your order the following business day by 5 PM. (Excluding Hawaii, Alaska, or rural areas) You may, however, upgrade to priority service which is delivered next day before 10:30 AM for an additional charge. Please request this upgrade at the time of your order.

Toner Questions

Q: What does OEM mean?
A: Original Equipment Manufacturer. This is the term that the industry uses to reference a cartridge/supply manufactured by the same manufacturer that provided the equipment.
Q: What is a remanufactured or compatible cartridge?
A: These terms refer to the process which includes inspecting the old cartridge, replacing all critical components, and print testing the cartridge for quality to meet OEM specifications. All Next Day Plus remanufactured cartridges are 100% guaranteed.
Q: Do compatible or remanufactured cartridges last as long as the OEM?
A: All Next Day Plus compatible or remanufactured cartridges are manufactured according to OEM specifications and will equal the same page yield and quality as their OEM counterparts.  Our MSE compatibles are ISO 19752 certified for page yield.
Q: Will a remanufactured cartridge void my machine's warranty?
A: No! Your manufacturer cannot void your machine warranty for using remanufactured cartridges. All of our products are 100% guaranteed to work as well as their OEM counterparts.
Q: What is the average shelf life of a toner cartridge?
A: Eighteen (18) months if the cartridge is stored in a cool, dry place.
Q: How many pages will my cartridge print?
A: Each cartridge will vary, anywhere from 300 to as high as 30,000+ printed pages. Therefore, it depends on the yield of the cartridge and what kind of coverage you are printing. (Most specifications assume 5% page coverage.)
Q: Once the "replace toner" light on my machine turns on, how long do I have before I have to replace my toner cartridge?
A: We recommend you change the cartridge immediately.  However, it is possible to get a few hundred more pages of print by removing and gently shaking the toner cartridge.  We suggest always having at least one extra cartridge on hand for a quick replacement.

General Order Questions

Q: When can I place an order?
A: If you are placing your order via our website, you may do so at anytime, day or night. Our business hours are from 8 AM until 5 PM CST. Order fulfillment will be done during these hours.
Q: How do I track my order?
A: Please e-mail Client Services at or call us at (708) 478-1000.
Q: How much does it cost for shipping?
A: UPS Ground rates apply to all standard shipments.  Any orders that are expedited per a client's request, will have additional charges applied.  Next Day Plus reserves the right to apply handling fees to all orders.
Q: Why have I received only part of my order?
A: Your items may ship from more than one location and deliveries may arrive and/or be packaged separately.
Q: How do I return a defective cartridge?
A: In the unlikely event you receive a defective cartridge, please log in and fill out a defective claim form. Once completed, our client services department will ship you a replacement cartridge at no charge.  We will provide you with a UPS prepaid label and a return merchandise authorization (RMA) number. All defective returns must have the RMA number on the outside of the box.  See our returns policy for complete details. If you would like to contact us in regards to your defective claim, please call us at (708) 478-1000.
Q: How long do I have to wait for a prepaid UPS label?

All of our prepaid labels will be delivered via email to you by 11AM CST the following business day.  Please contact our client services at (708) 478-1000 or if you do not receive a label.

Service Questions

Q: How do I request service?
A: Just call our friendly staff at (708) 478-1000 or email them at!
Q: What is your service response time?
A: If you are within the Chicagoland area, our response time is four business hours. For all customers outside the Chicagoland area, we can offer a Next Business Day response.
Q: What if your technician does not have the part in their vehicle?
A: In the event that a part needed for your repair is not in the technician’s stock, it will be overnighted via UPS to your location by 10:30am.
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M-F 8AM to 5PM CST (888) 928-6637